Privacy policy

Privacy Policy

Last updated: June 2026

At Gizeye, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase products, contact us, or interact with our services.

1. Data Controller

The Data Controller responsible for the processing of personal data collected through this website is:

Gizeye S.R.L.
P.IVA 14351690962

Registered Office:
Via Domenichino, 47
20149 Milan (MI)
Italy

Email: info@thegizeye.com

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us at the address above.

2. Personal Data We Collect

When you use our website, we may collect the following categories of personal data:

Information you provide directly

Name and surname
Billing and shipping address
Email address
Phone number
Payment information
Information provided through contact forms, WhatsApp conversations, or customer support requests

Information collected automatically

When you browse our website, we may collect:

IP address
Browser type and version
Device information
Time zone
Pages visited
Products viewed
Referral source
Website usage and interaction data

This information is collected through cookies and similar technologies.

3. How We Use Your Information

We process your personal data for the following purposes:

Order Fulfilment

To:

Process and manage orders
Arrange payments
Ship products
Provide invoices and order confirmations
Manage returns and customer service

Communication

To:

Respond to inquiries
Provide customer support
Communicate regarding orders and services

Marketing

With your consent where required, we may send:

Newsletters
Product updates
Invitations to events
Promotional communications

You may unsubscribe at any time.

Website Improvement

To:

Analyze website performance
Improve user experience
Prevent fraud and abuse
Maintain website security

4. Legal Basis for Processing

For users located in the European Economic Area (EEA), we process personal data on one or more of the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate interests
Consent
Protection of vital interests where applicable

5. Sharing Your Data

We only share personal data when necessary to provide our services.

This may include:

Shopify

Our online store is hosted by Shopify, which processes data necessary for the operation of the website and order management.

For more information:

https://www.shopify.com/legal/privacy

Payment Providers

We may share payment-related information with payment service providers to process transactions securely.

Shipping Providers

We may share shipping information with logistics and delivery partners to fulfill orders.

Professional Service Providers

We may share information with trusted providers supporting:

IT infrastructure
Website maintenance
Accounting
Legal compliance
Customer communications

We never sell your personal information.

6. International Transfers

Some service providers may process data outside the European Economic Area.

Where applicable, appropriate safeguards are implemented in accordance with GDPR requirements, including Standard Contractual Clauses and equivalent protection mechanisms.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfil contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements

Order information may be retained for accounting and tax purposes as required by law.

8. Your Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent at any time
Request data portability
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact:

info@thegizeye.com

9. Cookies

Our website uses cookies and similar technologies to:

Ensure proper website functionality
Remember user preferences
Analyze website traffic
Improve performance
Measure marketing effectiveness

You can manage cookie preferences through your browser settings or through the cookie banner displayed on the website.

For more information, please refer to our Cookie Policy.

10. Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed as completely secure.

11. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal data from children.

If you believe a child has provided personal data to us, please contact us so that we can remove the information.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be published on this page with the revised effective date.

13. Contact Us

Contact

For any questions regarding our services, purchases, consignment activities, privacy matters, or these Terms, please contact: